This will trigger your purchase to download and install. My Librar y will be where all of your in product purchase will be shown.Ĭlick on the item that you are looking for, and make sure you have clicked on the install button. Click on Get More and you should see My Library on the right side of the screen. My Library is found in the Get More section of the Welcome screen. Don’t forget to check your Spam folder and other sections where emails might get filtered into.ġ - Go to the item in “ My Library ” and click the Install button This email could contain important serial numbers and download links. Most of these can be fixed quickly with a few simple steps.īefore you start - Please ensure that you have received a confirmation email or know what your reference number is after your purchase, this is important to have when troubleshooting this issue. From time to time, the process of downloading and installing the items that you have purchased can run into issues.

This article will help you find items that you have purchased from within the product but can’t find, didn’t download, or didn’t install.

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